"we booked this hotel room through expedia for £75 and I didnt expect a castle for that price but this place made Faulty Towers look like The Ritz!Outside resembled a car park, rooms had paper thin walls, tap water was filthy, we were kept awake all night by the shouts from the interior windows (imagine a polo mint with your room in the inner cicle facing another room 5 foot away)Bed was rock hard, shouting staff members could be heard all night!Sleep in the kentucky fried chicken outlet accross the road if you have to, BUT DONT STAY HERE!"
"As soon as we walked in at about 7 pm we knew straight away that this was not going to be a good experience. The reception/bar area was full of what I presume were building contractors labourers or similar making a lot of noise and the whole area was full of cigarette smoke.
As we were very tired we went up to our room to be confronted by the most awful smell of damp and sewage emanating from the bathroom area. The room itself had seen better days and was in a poor state of decoration.(tiles falling from the wall, stains on the bedclothes, very small threadbare towels etc etc). The hotel was apparantly full so a room change was not available. We therefore decided to make the best of it. Having returned to our room at 11 pm we went to bed only to be woken up at 2 am by the noise of returning guests (I use the word lightly) making a terrible noise, shouting and screaming up and down the corridors, slamming doors and generally being obnoxious.
Then of course it had to be in the room right next to ours that at least 6 to 8 of them decided to party. The walls are paper thin and every word could be heard. Mainly the theme of their party seemed to be their past sexual conquests all dished up with very colourful language. Quite amusing if in a TV programme or not in the middle of the night. At 4 am they stopped and at last just about to fall asleep when the next lot arrived a bit further down the corridor. More shouting and yelling until we slept from exhaustion at about 5 am.
Breakfast comprised of 6 small and soggy pieces of toast, a pot of jam and a rock hard croissant with coffee which tasted as if it was a refugee from a prisoner of war camp.
We couldn't wait to get out of there.
This hotel should be removed from the Bournemouth hotel guide and is a typical example of Rip-off Britain. Having travelled the world extensively and stayed in some pretty awful hotels (Nigerian hotels come to mind) I can honestly say that this was one of the worst.
The following week we stayed in the 5 star Guadalpin hotel in Marbella with a 4 room suite for £ 109 per night!!
I am sending a copy of this to the Bournemouth Tourism Department and to the hotel itself."
"This hotel is thoroughly disappointing. The staff were rude, the rooms are run-down, and our bathroom clearly hadn't been decorated for many, many years.
Disturbingly, the windows had no safety catches, even on our 6th floor room, and were rather dangerous if you have children. The breakfast, I suspect, had been reheated from the previous day, and I was told off by the waiter when I asked for a second cup of coffee!
It is hotels such as this one that give tourism in the UK such a bad name. Please, do not spoil your stay in Bournemouth by booking into this hotel."
"Shocking. Dirty. Disgraceful.
3 words for one hotel that should really be condemed and demolished. How the management of the chain can sleep at night when they own this place worries me.The room we had was like other reviews have said was stuck in a time warp of 1972. The matress was the most digusting thing i have ever seen, its a good job i didnt notice til after the night we stayed there as otherwise iwould have slept on the floor.
The towels in the bathroom... well put it this way when they are cleaned they are basically boiled in acid and then dryed to remove any bugs and stains. So imagine teh kind of stain that would still be there was brownish in colour and...i dont think i need to go on.
Would never stay there again, i wouldnt even send my worst enemy there. My only comeback for taing my money to allow me to stay there was when we went for breakfast the next day we invited friends from other hotels to come and eat breakfast with us (for free) and we certainly eat up."
"This place was shocking!!!! Rather like a trip back in time to a butlins holiday camp for hen and stag parties. The room was dirty the top of the taps kept coming off, the toilet sometimes didn't flush, the curtains didn't close, the lifts were permanently out of order..... It really was absolutely shocking and the only guests appeared to be men dressed as women on their stag nights and other drunken young people. Noise until approx 5am of people returning to their rooms knocking on each others doors.....
The staff were polite enough but for £100 a room (Saturday night) I would rather buy a rusty car to sleep in for the night. Really only suitable if you're on a stag do - it's a relationship breaker if booked for a romantic weekend away!!!!"
"What a shocker! Had a "Life on Mars" moment on viewing the room we were given. Had I had an accident and been transported back in time? Sadly not as what confronted me was a reality. So where to start...... The decor was old and tatty with paint peeling off of the windows and the sills wet and also peeling. There was mould around the bath and the paint was coming off of the ceiling. The bedspread had seen better days and was stained (I'd rather not comment on what it might have been). We opened 2 draws and the handles both came off! The rather unattractive facia panel for the light switches next tot the bed had been held on with double sided tape and fell off everytime you turned the light on or off. The net curtains were yellow and stained from the damp and were torn and frayed. Need I go on? What amazed me was that in the room there is a card that says "We are like the 4th bridge - we're always being painted!" Well they must have missed this hotel as it needs demolishing.
The only positive I can give you is that the receptionist was excellent. I asked to have our room changed and we were "upgraded" (I use the term loosely) to a more 80s themed room in only slightly better repair than our previous offering. That said they had obviously run out of sheets as our double bed was made with single sized sheets that had been but horizontally across the bed - so they didn't reach the top or the bottom!!Anyway back to the receptionis, despite running the reception single handedly duting a very busy period she was ever the professional and dealt with our dissatisfaction in a calm manner. I would also say that the buffet breakfast was good with all trays being regularly replenished with freshly cooked food. I know it's not the most expensive hotel but realistically they should be paying you to stay there."
"If your idea of a weekend away involves unusually shaped, dirty, noisy hotels then this is the one for you!
Unusually shaped - Round House is round, if you get an exterior facing room you will be sent straight to sleep by the mellow tones of heavy traffic. Alternatively if you'd prefer to relax in your slumber listening to other people's conversations, tvs and noisy love making go for one of the central facing rooms.
Dirty - Kim and Aggie would have a field day at this place.
If you like 1980's themed discotheques, why not follow up the experience by booking a room at this place and you'll really feel like the clock has been turned back.. dated bathroom, a window permanently open (which amplified the lovely noise from everyone else) and a corby trouser press sum up an amazingly awful place to stay when venturing down to the South Coast."
"We were absolutely disgusted with this hotel, if you could call it a hotel!! The rooms were extremely dirty along with the bathroom, and I didn't dare turn the covers down on the bed it was so bad.
The lift was out of order so we had to use the service lift, and as we were a coach party it took 3/4 hour to get to our room. We had to return through the kitchens each time to access this lift and they were dirty, food uncovered, dead bluebottles all over the floor.We tried the dinner on the first night but couldn't eat a thing - coloured water for soup, hard potatoes, meat sitting in a fatty gravy, overcooked vegetables and it wasa bunfight - UGH!!
They didn't have any spare rooms so we checked into another hotel for our stay.
It definitely needs closing down!!"
"I took my six year old grandson here on holiday and it broke my heart to stay in such a dirty dump of a place. I was booked for the Britannia but they had no record of my booking although they had confirmed it in writing, they transferred me to the Roundhouse, what a dump! I waited in reception for over an hour to be checked in and the reason given was "a problem" with the computer they did not know which rooms were available. I asked and was "upgraded" to a superior room - it was disgusting, stinking of damp and the ceiling was covered in water penetration brown stains. The ledge outside the window was piled high with rotting cigarette ends( this a no smoking room) and beer cans. The view was of a festering back yard. I asked to be moved and was told this would take another half hour and someone would be up to show me to another room and help me with my luggage.
After a long wait a sullen faced woman opened my door and shouted in "go to 304" and vannished no help with luggage. I got to room 304 and it was locked! but a cleaner let me in and I had to ring down for a key. This room was passable apart from the filthy showerhead covered in reddish gunge.
Now for the food, although they had a very varied fancy printed children's menu the chef point blank refused to cook anything apart form beef or chicken burgers for children, and oh yes the waiting staff did not know this menu exsisted and argued with me nightly about it, it was always a problem. Suffice to say I took my custom elsewhere for evening meals.
I asked for a late check out and was told it would cost £30 which I was willing to pay, but when I went to reception to pay it I was told it would now cost £62, as you can imagine I declined.
The staff in general were sullen, unfriendly and very unhelpful apart from one or two young waiting staff, I would say 90 percent of the staff could not speak English and this presented another problem ironic really that the chain is called "Britannia"
Although I booked and paid for the Britannia Hotel because it had a pool and Spa, I was forced to walk along a busy main road with my little grandson if i wanted to use the facillites I had paid for which was very inconvenient to say the least.
All in all this Hotel is dirty, very badly run and cannot manage even the simplest of tasks. Staff are indifferent to guests needs or requests and cannot communicate. Faulty Towers springs to mind but without the laughs. Please Please I beg you do not consider staying here even for one night.."
"We went to the buffet meal, on a monday for lunch. This was the worst food I have ever eaten! There was four choices of hot food and a salad bar. The hot meals were dry, some uncooked and tastless and the salad buffet was going soft and mouldy. I took some cucumber from the bar to find the layers underneath were gone off! I can't even say its like school dinners because this was worse. Both my partner and I had upset stomach's from eating here.
My advice would be DO NOT EAT HERE, EVER!!!!""This hotel is absolutely disgusting!!!
My boyfriend and i stayed here for just one night (thank god) as an overnight break just to get away. We wish we wouldnt have bothered. The hotel was disgustingly dirty and there were stains on the duvet covers, the plug hole in the shower was black with grime and there was even grafitti written on the bedroom wall which could have quite easily been rubbed off with a rubber.
Twice during our stay the cleaner let herself in to the room whilst we were sat in the room without knocking first. The view from our window was of a skip where the chefs sat on old mattresses smoking.
I wish we would have paid a bit more and had a better hotel as this was a complete waste of money and was undescribingly disgusting!!!!!"
"The hotel was AWFUL. The decor was ancient, the carpet was slick with grease, the running water literally stopped working on the upper floors from 1PM to 3AM so I was forced to get ready for my graduation ball in a downstairs public toilet by washing in the sink, and the sole available manager that I was able to reach (after they stopped answering the desk phone - no doubt due to the deluge of complaint calls) merely shrugged as if none of this was the hotel’s problem. What about proper pipe maintenance? No regret was expressed, nor did anyone offer a reimbursement for our troubles. Furthermore, we feel that the staff deliberately did not tell us the water would not be fixed until the middle of the night because they wanted it to be too late for us to find another hotel! I am far from a prima donna, and have stayed in some fairly tacky places, but at least in those places I was able to take a shower! Even for the low price we paid, basic hygiene standards (such as running water) should be expected. We could have stayed in the local park and gotten roughly the same accommodations."
"My boyfriend and I booked in to this hotel before reading the reviews and now wish we hadn't bothered!
First of all, the room itself was very very old fashioned with paint peeling all over the place. The bed covers were ripped and the shower curtain had blood stains all over it. Also the toilet didn't work and the towels were dirty and smelt weird.
When we complained about the the toilet they said we can't do anything about it tonight! It wasn't until we asked for our money back that they offered to move us to a different room. The second room was a great improvement, or so we thought! It was a lot larger with a jacuzzi bath and generally a whole lot more attractive.
When we returned to this room a few hours later we noticed that the bed was wet as there was water leaking through the ceiling! The room smelt quite strongly of damp as well. At this point instead of complaining again as it was quite late we resorted to moving the bed out of the way, Bad move! When we did this we were greeted with a collection of very undesirable things including a giant pile of toe nails!
All in all this wasn't the relaxing hotel stay we were hoping for and was thoroughly disappointed with our stay."
"where do i start me and my partner stayed at this hotel for one night and believe me one night was too much! from the stench of fish as we arrived to the blood stained sheets i was disgusted, the wallpaper was coming off the walls the bathroom was filthy and the smell of our room was sickening. i have never seen such a dirty and disgusting hotel ever! we spent £62 for the night with breakfast i would have rather gone to a premier inn you would deffinately get better service, room service took over 30 mins for one sandwich to then find out it was frozen! the only good thing was the breakfast stay well away!!!!"
Well, we would just like to remind you at this point what this blog is all about. This is not a hatchet job on the hotels, these are real people's opinions on their awful experiences; we're sure that the hotels in question will have taken all feedback on board and will be tirelessly working to improve the situations rather than spending their time trying to have these comments removed from the web. If you have a bad experience you have every right to publish your comments so please use the comment section below to nominate your worst hotel and we'll see if we can add it to the list. Thank you.
You can see the full, balanced reviews for this hotel here.
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