"or a four star hotel, we expected more. The beds were of poor quality. The toilet, radio, and phone in the room did not work. The chairs were missing from our balcony. And when we expressed our dissatisfaction, they didn't have the slightest interest in making it up to us! Not recommended."
"I don't think my room or the bathroom had been redecorated since the hotel opened. Peeling and cracked paint on walls, black mould on the joints to the bathroom walls, rusting trim to the bath surround. etc.
Definately not recommended unless you want a one star hotel.""Arrival Day 1, 2pm (check in time on email) after 5 hour drive from Malaga.
Q. "Is our room ready?"A. "No"
Q. "When will it be ready?"
A. "Don't know we are very busy. It's change over day and there are lot's of rooms to do. Maybe half an hour".
3pm Q. "Is our room ready?".
A. "No, the washing machine has broken down, maybe half an hour."
half hour later Q. "Is our room ready?"
A. "NO, it's busier than normal. We can find a room for you to put your bags in, but it won't be ready. Come back in half an hour."
5pm - Yippeeee! Room ready.
Day 2 - return from lunch 3:30pm, go to room for lie down. Room not done.
Q. "Our room is not ready. When will it be ready?".
A. from manager. "I don't know. 4pm, 5pm 6pm. It's a change over day (again), we give preference to the new arrivals. You would not want to arrive and find you room not ready."
Q. "We did yesterday. I want my room done and I want it done now please."
A. "I am clean, I am clean. I do not control the world. I will get the room made now". Throws pen down on the counter, barks at a poor unfortunate maid who just happened to be passing. Room eventually done at 4:30pm.
List of other excuses
- The internet does not work because we do not have a line for it yet.
- We do not know why your room phone does not work. Why were you using it? Oh! To phone reception. I will send someone to look at it. (Never fixed).
In short, the most unfriendly staff we have ever had to deal with.
Add to that the hotel was nothing like presented in the pictures or brochure and you have a thoroughly average experience.
A previous reviewer was right about the music except all we ever heard was Cliff Richards, no Tom Jones.
If I had asked, they probably would have had an excuse for that too."
"Very bad experience :
The 2nd day of our stay our Car Navigation System was stolen in our locked room. After this theft our suspected person had 2 days off (till we checked out !) and the unable manager of this hotel promised to infrom us after interrogation of the suspected. He never took contact with us again, although we left our contact identity. Sorry, but it's really impossible to put "all the luggage" in a safe and there is no insurance for stolen materials. Really unreliable staff and negligence hotel-management !""Extremely disappointed by this hotel.
Needing a well deserved rest i decided to book a week in Albufeira for my wife and I.
After seeing pictures of the rooms and facilites on the hotel website i decided to book a week in the Belver Boa Vista (couldn't find any reviews on "Belver Boa Vista" on trip advisor so decided just to go ahead with the booking). Upon arrival there were skips dotted around the hotel and guys throwing rubble from the roof. The Recpetion area looked extremely dated and suprisingly matched the same decor as shown in 1970s photographs dotted around lobby.
The room we were given to start off with was a twin, when we had booked a double, and the seaview was almost non exisitent. After numerous phone calls to the very unhelpful staff on reception we were eventually moved to a room with a double bed and seaview, however the curtain over the balcony door had been ripped and stitched in countless number of places. We decided to persevere with the room for the remainder of the holiday as we were told that this was the best they had to offer.
The swimming pool area was generally well kept but the pool itself looked like it hadn't been cleaned in a long time."
"The above says it all ,from the surly staff with the agressive attitude,whatever you do,do not complain as it spreads around the "family staff" who then treated us with distain. We are well travelled level headed middle age couple but could not recomend this accomodation to anyone. The descriptions given on their website are misleading ie sea facing room, it faces the ocean direction - not sea view due to buildings on the street in front of it,We were told that this propety had undergone exstensive renervation of which we saw verry little evidence, this is deception,yes it does have a mini gym as described but failed to tell you that it will cost you ten euroes a time to use! hope this helps you not waste your money and more importantly your valuable holiday time."
"Very disappointing! The paint on the ceiling and the walls of our room was peeling and it looked as though the room had not been decorated since the hotel was built. The furniture was out of the Ark - impossible to sit and read in the room; the door was damaged and the safety catch was broken. Certainly not the four star quality it was supposed to be."
"On arrival we were told check in was at 2pm, we were allowed to go to our rooms at 4pm.
They were rude and completely unhelpful, making you feel like you were asking for a huge personal favour when all you want is a telephone number for a local restaurant.Towels for the pool were also a really tough matter for them to deal with. Despite being told that they would supply us with them, when we got there we found out they arrive at 3pm (just in time for sunset) and that they only get about 7 a day. Not bad for a fully booked hotel.
These peolpe were just pig ignorant or plain dumb. It was like trying to communicate with a really unfriendly brick wall."
"The appearance of the rooms and hall ways gave the impression the paint job had been done on the cheap with minimal clean up.We had an executive room which while large and quite inmpressive on first glance,on closer srcutiny left a lot to be desired.The sofa was badly stained, the bed without box spring was so hard, the curtains were off the rod,the balconey was filthy,the air conditioning did not work.I brought this to the attention of the front desk who came to the room and said they would fix things. The air conditioninmg was the biggest issue for us as it was so hot and while they tried to fix it, after two nights of over 95 dgrees in the room we checked out.None of the other issues were addressed.
After watching us pay the bill and walk past reception with our suitcases they then suggested we try another room!""Sadly disappointed with many aspects of our stay here. They charge 5% commission to cash Euro traveller cheques! One day our room wasnt serviced until 5pm, just when we were in the room getting ready to go out for the evening. The staff constantly upsell, good for the hotel, unpleasant for the guest! Wine glass topped up when half full, yet still charged for a full glass of wine. Fruit promised in room on arrival....still waiting for it!! Hotel only has two CD's, Cliff Richard and Tom Jones, it got a bit boring after a week!! Room not particularly clean, by my standards anyway. When my partner took ill towards the end of the holiday, I was directed to a chemist they said was a 'short walk' of 3 miles at night, on my own! Avoid their restaurant if you are vegetairan. Only told total of final account, but not shown how they came to the charges. Wrote asking the manager to justify why certain things were not up to the standard advertised, but he chose not to respond!! All in all if you are looking for a 1 star hotel in Albufeira you probably wouldnt be disappointed!!"
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