"MOLTO LAME is the word that comes to mind when I think of this overpriced, dingy, dark, miserable place. This is a lame hotel for old farts, with dimly lit rooms, ugly dated fixtures that give you the creeps, (not to be confused with antiques), moldy showers, thieving maids, absolutely disgusting, overpriced food and a staff that looks like the walking dead. The front desk staff is snobby and tired and knows NOTHING of customer service, or even treating you with any dignity. They did little but stare back at us blankly and tell us, "We do not know" when we asked politely what a good place for dinner would, and they never gave us accurate directions and seemed to delight in our exhaustion when we would return hours later, still not able to find the landmark they had not been able to help us find, which any town fool could have lead us to in seconds. They were amused by our problems, which I would say is the first sign of mistreated employees. The waiters at the restaurant are old and bemused by the fact that two young women would even want to eat at this crap hole, and are obviously mistreated by the management and pass it on snydely to the guests, just like the front desk taught them. As if guests are not already insulted enough by the pot of tea that costs-12 Euros, which is the same pot of tea that we are given for free in the morning, with leftover cookies from the bar that are stale and few. The food at the restaurant was truly terrible, almost so disgusting it was inedible, and so expensive we could have paid a private Mercedes to take us to the best restaurant, (if we could have found it...) ordered two bottles of nice wine, ordered five courses and bought a cheap knock off purse off the street for less than the price of the vile dinner we had. We decided the steak on the plane coming over was better, but tasted strangely similar. And to top it off, they stole my jewelry case out of the room and even when I offered a cash reward and no questions asked, they still took no responsibility and refused to give it back. You can not trust these people at this hotel!!! Also, nothing is free. Not internet, they will not call to confirm a flight for you, no WAY! They will not call a restaurant to make a reservation, they will not find a tour guide to take you to the places they refuse to tell you how to get to...NOOOOooooo, that would be too much to ask this lame place. Also, the bellman was instructed to order us a taxi, NOT a private car, for our departure to the airport at 4:30 a.m, and we are quoted 40-Euros, but when we were dropped off, the driver said it was 60 Euros, because he was a "private car", hired by the hotel, not a taxi. He told us the bell man was lying when he said he ordered us a taxi and quoted us 40 Euros. Who knows, they are all in bed together...either way, the whole thing is a rip off and just sucked. Not to mention, we paid over $400 per night just to be abused by these jerks and ripped off over and over and over again. Don't stay here, "they don't deserve customers!""
"This hotel is in major need of an overhall. The carpet is filthy. The bathroom in need of an overhall. Not worth $100 a night. Stay away."
"A nice experience last year prompted us to return to this Hotel d'Inghilterra, but this time we had the worst experience ever. No hot water one night, no water at all another night, jewelry stolen from the room, and above all a cold and dispassionate staff. This is an expensive, so called "5 star" hotel which delivers little service and lots of problems. Beware if you stay here."
"My huband and I stayed here toward the end of our honeymoon. Way overpriced for the good location considering that it is past its prime (damaged furniture in room, dirty carpets that need replacing, shower water switched from hot to cold without moving lever) and had awful concierge service (was told at 5:45 that we could not have a shirt pressed even though the service closed at 6:00 - manager very rude and unhelpful - had to actually yell at the manager to get anything done).
Street noise audible, but that is to be expected just about anywhere in Rome. Would not come here again - not recommended.""My wfe and I spent the last night of our honeymoon here just before flying back to the states. We were exteremely disappointed, but only because we had paid for a 5 star hotel in a 5 star neighborhood and ended up getting 2 star service. Maybe it was the room (we had the smallest in the hotel) or maybe it was the price (we got some kinda deal through our agent) but they treated us like we had some foul odor eminating from our pores.
The room was not pretty, but again it was the smallest, so I wont dwell on it (but geesh..shouldn't a 5 star hotel have a full shower door?). After giving the porter a 5 euro tip for helping with the bags he showed a visible sign of disappointment and avoided eye contact with me the rest of the day. The staff seemed stuffy and the whole time I was in the hotel, and maybe this was helped by the surroundings, I felt like I was in Paris, where I expect to be treated this way.Anyways, not to dwell, I just wanted to give an honest warning. Obviously lots of other people have had different experiences from ours, but I must say it did put a little damper on what had otherwse been a dream honeymoon. I wouldnt even bother trying them out again."
"Our room was clean and well-appointed, although the bathroom was ridiculously small -- you could literally sit on the commode and rest your chin on the sink. The room was quite noisy from activity on the street below, which continued into the late evening. Staff were snooty and unresponsive. Lunch service in the restaurant moved at glacial speed -- we almost spent our entire trip waiting for the waiter to return to our table. The food was good, but not spectacular. We had difficulty arranging a dinner reservation at an outside restaurant because the concierge does not work on weekends! I guess they don't expect people to eat out on Saturday night. We asked the desk an hour in advance to get us a taxi, and when we arrived downstairs -- no surprise here -- there was no taxi. It was clear that they had never called for one, because one came in 20 minutes after they did place the call. We stood outside waiting for the cab that should have already been there, and then the doorman had the audacity to look at me for a tip when he opened the door for me!"
"The location was perfect, the hotel somewhat disappointing. We arrived before the normal check in time and the room was ready which was nice. The room was located on the third floor facing the street. The room was clean and attractive but there were at least 100 black flies circling over the bed. The windows and the shutters had been left open. We spent an hour killing the flies with the room service menus, leaving smashed flies all over the windows. We later discovered that the walls in the bathroom were covered with mold as was the tub area. All of this for $600 a night!"
"Sadly, the rooms were horrible, water damaged with broken furniture. The first room we were given was worse than a down-and-out bordello, including the faded red velvet chairs. We did not accept it. The final room (photos added) was better but still dark and in poor condition. The front desk staff are arrogant and unhelpful although all speak English. We did have a deal that included their full English breakfast that made the astronomical room rates palatable. Unless you need to be able to roll our of bed into Versace, stay away. So many other wonderful places in the Eternal City."
You can see the rest of the reviews here.
No comments:
Post a Comment