"Dirty bathroom
only one towel in the bathroom, and its wasted.bad television.
no enough light in the room.
the reciption ask to deposit 200 Derham to open the mini bar fridg.
no water for makin coffee and tea, there are water heater for coffee and tea but for water they ask 20 Derham.!!
disgusting smell in the all hotel area.
bad staff"
"I was charged an extra 200 uae because my flight got me in early morning [0600hrs] - the check-in time is 1400 hrs. There was no towels , the room was dirty and one of the wastebins had the last guests rubbish in it. The lights did not work and the TV was broken. I am a 77 yr old traveller and felt intimidated when I complained about the broken items. Staff were very unhelpful in fact they were rude. Food was poor. This stay spoiled what was otherwise a great holiday."
"1. Very bad location: residential area, you have to walk a bit to get taxis but only the 15th one will stop as you are in no man's land.
2.Not a four star hotel: don't believe all the blurb on the website and yes, the photos in there have been photoshopped!3. Hard bed and not so comfy pillows
4. Rather thin walls: I did hear the couple next door!
5. Poor TV channels available, no video on demand, and even then some channels do not work.
6. Rude guys at reception: they certainly won't go out of their way to help you.
7. Over-the-top security: it's like an obsession with bouncers everywhere.
8. Very very limited breakfast: same stuffs everyday and you just don't have choice. Oh, and there's no one who will do your omelette, it's all pre-cooked.
9. There's no iron in the room and they won't even give you one, forcing you to pay to have your clothes ironed. And even then, they insist on being told hours in advance.
10. Just 500ml complimentary water for your whole stay.
11. Minibar remains empty. But the fridge works though.
12. No visitor allowed even if you have paid for a double room, no upgrades allowed either.
13. Beware of the location of your room. Mine was about ten metres from lifts and these must be the noisiest I've ever heard. They are new all-right but they just "ting" at each level and you can hear them go up and down all night. Aaaargh!
14. They have a nightclub downstairs (filipino on top of that) but you'll have to pay to get in. And make sure you don't meet anyone there (or anywhere else) because you won't be able to taker her/him to your room.
15. Staff can be unhelpful with wrong directions and no sense of time.
16. No response to written feedback given when I left.
17. No newspapers in the morning.
18. No value for money at all.
19. Restaurant on rooftop but there are no windows to see the city. Probably because it was badly built but also because there is nothing to see in the neighbourhood apart from clothes hanging from windows of nearby flats.
20. Work is not finished: Drill and hammer woke me up at 9 am on a Sunday..."
"Please donot stay in this hotel. Its horrible. They have 3 nightclubs and one cannot sleep in this hotel. I had to be awake till 3 am to go to sleep.
The hotel is shown as a 3 star but trust me its extremely bad.
Inspite of asking for an early checkin we had to wait for 2 hours to get a room.
the rooms were ok but the noise in the night was horrible. The staff at the front desk were not bothered and helpless. They themselves agreed that people were checking out because of the nightclub .
Please dont visit this hotel at any cost"
"We went to dubai for my sons 5th birthday. We'd never heard of The Grand Moov but our travel agent assured us it was exactly what we were looking for. My sons love swimming so a pool was a definite requirement. The first day we got to the hotel checked in left our luggage in our rooms and went out for dinner. Upon our return all my babys milk, food and nappies as well as anything else we'd unpacked and put on the shelf were crawling with small ants. The ants had gotten into all the milk - I had taken three times what I thought I needed to be safe as you can't get his brand in Dubai and the ants had got into all of it. The hotel said sorry 'this doesn't usually happen,must've been something you did that brought them in' I was fraught and apart from a room change we were not reimbursed any of our goods or even told where to purchase them from. The whole night was spent between me crying with frustration and taking a taxi all over dubai to find a suitable subsitute for my colic-suffering baby. We were also unable to use the pool the whole time we were there as it was on the roof top and temperatures were exceeding 40 degrees. The pool closed early and when I asked the hotel to let my sons have a swim after 6 sometime their response was 'no chance, it is illegal to swim in hotel pools in the emirates after 6???!!!' Disgusting service, I have since complained to the travel agent and make sure everytime our family go to Dubai they stay well clear of The not so Grand Moov."
"I am a British Muslim.
The info given is incorrect. This hotel is based in Old Dubai and one would not have a pleasant trip if staying here unless you fancy visiting a land of boredom.
I am a female and was insulted by an Arab Man for absolutely no reason whilst stood watching the plasma tv screen in the lobby.
My family and I wore Muslim swimming costume attire yet the manager of hotel was v v rude and insulting stating that we were wearing normal attire and were liars and demanded us to come out of the pool.
The women receptionists were very arrogant, rude and judgmental.
There is loud music coming from upstairs and downstairs rooms. Unknown as to what they are. Assumption that they are brothels. Not a gd place to stay if you wish for peace and quiet as the music shakes floor boards until 2/3am."
"This hotel is not located at Al Riqqa road, although claimed like that. It is actually on a narrow side street close to Al Riqqa road.
I called them to get instructions on how to reach a hotel by a rental car. Three (!) times the call hanged up. Obviously the person at the reception/switchborad did not know how to switch a call forward. Anyway, finally managed to find a person who was able to desribe their location.
The staff was not very friendly and not willing to serve the customers. E.g. there were two staff members behind the front desk and only the man served the customers, the lady just looked like bwing very, very bored.
We had a double room with an extra bed. When we asked to get a extra towel belonging to the extra bed, also that had to be asked several times. Finally after third or fourth time a person from house keeping brought it.
The fitted carpet in the room was dirty and the bath room ventilation did not work.
The location is a good one if you want to explore Deira. The pool at the roof is a small one and somehow a touch of unfinished painting can been seen everywhere.
They have a free carage in the basement.
I wonder where the four-star rating comes from."
"Apart from breakfast most of the other facilities advertised by the hotel were not available.
-Hideout bar in lobby - nonexistent-Thai village restaraunt - non existent
-Grand Moov restaraunt - only open for breakfast / lunch
-swim up pool bar - non existent
-poolside bar - was there but not open when the pool was open only from 7om onwards!!
-Jacuzzi - non existent
- Sauna - non existent
- Gymnasium - non existent."
Is this the worst hotel in the world, probably not, but it does merit a place on our list as extremely bad value. You can read the full reviews here.
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